SWS is a key supplier of automotive consumables
In business now for over 50 years, search Workshop Supplies (SWS) is firmly established as a key supplier of automotive consumables to the motor factor across Ireland.
Recent years have seen substantial growth, with third generation family members actively involved in the management of the company and contributing to the vision that’s required to take the business forward.
Foundational to this growth is quality of service. Often claimed, service is one of the less tangible aspects of any business. At SWS, it’s core – every decision made has to positively answer ‘will this impact our level of service to the customer’.
Merchandising stands
Just one example of the SWS service. From a choice of four different categories – abrasives, consumables, wash or weld – the motor factor can determine the number of stands required, have them delivered and installed, and, apart from the replacement of stock sold off the stand, enjoy all this free of charge for a three-month trial.
Once the trial period is complete the customer can choose between keeping it and paying for the stand and its contents; or returning it at no cost. It’s a genuine no-risk deal, and presents a real opportunity for the motor factor to ensure they have the right product ranges for their customer’s needs with zero investment.
Same day despatch
This is a real win-win for the customer. Orders placed before midday are picked, packed and despatched the same day – with delivery normally within 24 hours, stretching out to 48 hours for some of the more remote locations.
Making this possible are the extremely high levels of stock held by SWS at its Irish distribution warehouse, a feature of the business that’s core to maintaining the service levels that the motor trade looks for.
Being located in Ireland ensures there’s no border controls, no customs and excise delays and no hidden costs.
Tools and Storage Catalogue
Ensuring the range available from SWS reflects the customer’s needs is another of the pillars that the business has been built on. Hot off the press this month is a comprehensive tools and storage catalogue featuring quality products from Boxo, Hurricane and Powerhand.
Tools are an essential part of any motor workshop and reliability of product and supply is integral to meeting the customer’s expectations and requirements.