bilstein group named ‘Customer Experience Champion’
The bilstein group was honoured with the Nexus Customer Experience Champion Award at the Nexus Business Forum 2026 in Lausanne, Switzerland.
With this award, Nexus Automotive International said it has recognised the bilstein group’s “long-standing commitment and support as a key supplier to the Nexus community, which has been able to create outstanding customer experiences and set industry standards through its steadily growing product range, flexible solutions, and customer focus”.
“The award emphasises the close and trusting collaboration within the Nexus network,” said Nicole Puschmann, divisional director of global business excellence at the bilstein group. “It is both a recognition of our teams’ dedication and an incentive to continue moving forward together with our partners.”
As a long-standing strategic supplier to the Nexus network, the bilstein group says it brings its international market expertise, broad brand portfolio, and global presence to the Nexus Business Forum, which was held recently.
As part of the forum, the bilstein group was represented with an expanded range of information, presenting its new line of shock absorbers for passenger cars and focusing on clutches for trucks.
Another highlight of the forum was the Nexus Climate Day, where partners and members address key issues surrounding sustainability and responsibility in the aftermarket.
The bilstein group participated in this event as a supporting partner. Topics included increasing value creation through sustainability and leveraging it as a competitive advantage, compliance with legal regulations, a focus on remanufactured products, and the presentation of various industry initiatives to enhance sustainability.
Ferdinand Bilstein combines the well-known product brands febi, SWAG and Blue Print under the bilstein group umbrella, all of which will be exhibiting at the 2026 Auto Trade EXPO, which takes place alongside the CV Workshop EXPO from 10th -11th October at the RDS Simmonscourt in Dublin.