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<\/p>\nValeo Service has taken aftermarket support to the next level with the launch of its new omnichannel Help Centre, designed to help distributors and workshops navigate the growing complexity of modern vehicle repairs.<\/p>\n
With over 17-million-part references world-wide, finding the right component and fitting it correctly has become a daily challenge for the industry. Valeo\u2019s new service goes beyond the traditional hotline, giving professionals instantaccess to automotive experts via live chat, email, and phone.<\/p>\n
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\u201cTechnical hotlines can often be frustrating, especially when you\u2019re on a tight schedule,\u201d said Andy Swann, Valeo division general manager.<\/p>\n
\u201cOur Help Centre combines expert guidance with speed and reliability. With a trusted net promoter score of 60+, significantly higher than the average automotive hotline rating of 41, it delivers support you can count on, without the usual headaches.\u201d<\/p>\n
For distributors, Valeo\u2019s Help Centre acts as a safety net at the parts counter, helping with catalogue searches and product queries to provide the exact part match for the vehicle type.<\/p>\n
Workshops, meanwhile, get clear, immediate answers to questions like \u201cDoes it fit this car?\u201d or \u201cHow should it be fitted?\u201d, with seamless access to Valeo\u2019s Specialist Club and Tech Academy.<\/p>\n
The Help Centre operates Monday to Friday, 9:00 AM to 5:00 PM, and is free for all automotive professionals, including distributors, workshops, and retailers (local charges may apply).<\/p>\n
By combining digital tools, expert knowl- edge, and practical guidance, Valeo is helping the aftermarket keep pace with increasingly sophisticated vehicles and ensuring garages and distributors have the answers they need, when they need them.<\/p>\n