Peugeot recogises top Technician, Parts and Service Managers
Peugeot held its annual Aftersales Conference recently at the Louis Fitzgerald Hotel, Dublin, attended by 70 Parts Managers, Service Managers and Technical Advisors from across the dealer network in Ireland.
At the conference, Peugeot presented the Total Peugeot Technician of the Year award to David Dunne, Technical Advisor at Clonee Motor Centre, Clonee.
Dunne, from Ratoath, Co. Meath has worked at Clonee Motor Centre since 2006 and was selected from 48 Peugeot Technical Advisors as this year’s deserved winner of the Peugeot Technician of the Year award.
On receiving his award, David said: “I am delighted with the Total Peugeot Technician of the Year award. We strive constantly to ensure our customers receive a second-to-none experience. It is extremely gratifying to win such an accolade.”
Dunne has a wealth of experience in the Irish Motor Industry and Aftersales market and has enjoyed over 26 six years working with the Peugeot brand. He previously worked at Airport Motors, then Mongey Plunkett Motors before taking his Technical Advisor role at Clonee Motor Centre in 2006.
Peugeot assess its Technical Advisors each year through Automobiles Peugeot’s online training programme to ensure the highest Peugeot standards are implemented. During a 12 month period, Dunne scored 85 per cent in his evaluation programme, consisting of 137 detailed questions across a broad spectrum of technical training areas: diagnostics, petrol engines, diesel engines, gearboxes, multiplexing, service methods, environment, suspensions, steering, brakes, technical assistance and documentation.
At the conference, Peugeot presented the Parts Manager of the Year award to Dermot Warren, Parts Manager at Doyle’s Garage Courtown, Wexford.
Warren from Kilmuckridge, Co. Wexford was presented with the Parts Manager of the Year trophy for his outstanding performance in marketing genuine Peugeot Parts and Accessories.
Speaking at the Peugeot Aftersales Conference, Warren said: “I am delighted with the Peugeot Parts Manager of the Year award. We strive constantly to ensure our customers receive a second-to-none experience, with the right parts delivered in time. It is extremely gratifying to win such an accolade.”
Warren joined Doyle’s Garage Courtown just over a year ago as Parts Manager but trained as an air conditioning engineer before that following a stint as restaurant owner of Rafter’s restaurant in Kilmuckridge, and sous-chef in the Ferrycarrig Hotel. The 30-year old is involved in coaching at Buffer’s Alley GAA and at St. Joseph’s Soccer Club.
Peugeot Aftersales in Ireland assess their Dealers by examining progress throughout a 12-month period and ensuring the highest Peugeot standards are implemented: stock management, accomplishment of sales targets for parts and accessories and showroom display of Peugeot Boutique.
Peugeot presented the Peugeot Service Manager of the Year 2012 award to Keith Troy, Aftersales Manager at Grandon Car Sales, Glanmire.
Troy, residing in Carrigaline, moved from Dublin to Cork 15 years ago having met his wife in America and now plays for local soccer team, Hibernians. He launched his Motor Industry career at Keary’s Toyota dealership in the Sales Department before moving to Aftersales after five years. He has brought a wealth of experience and knowledge to Grandon Car Sales, Glanmire where he has worked as Service Manager for over two years.
Troy commented: “I am delighted with the Peugeot Service Manager of the Year award. At Grandon Car Sales, we strive constantly to ensure our customers receive a second-to-none experience. It is extremely gratifying to win such an accolade.”
Peugeot Aftersales in Ireland assess its Dealers by examining progress throughout a 12-month period and ensuring the highest Peugeot standards are implemented. A high Aftersales Customer Satisfaction Index must be achieved with customer cars maintained to the highest standard, an effective Customer Relationship Management programme must be in place and the Dealership must participate at regular technical training courses.